Shipping & Returns

For Treats 

Due to the homemade and made-to-order nature of our treats, kindly allow 3-4 days for us to process and ship your product. At the moment, we exclusively ship our products within the United States (excluding Hawaii and Alaska). Shipping times and rates may vary depending on your location.

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For Necklaces 

As our necklaces are meticulously handcrafted and tailored specifically to your order, we kindly request a shipping allowance of 3-4 days for your product. At the moment, we exclusively ship our products within the United States (excluding Hawaii and Alaska). Shipping times and rates may vary depending on your location.

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For Bandanas & Clothes

​​Please allow 3-4 days for us to ship your product. At the moment, we exclusively ship our products within the United States (excluding Hawaii and Alaska). Shipping times and rates may vary depending on your location.

For Treats 

No refunds or exchanges. 

For any questions or concerns, please don’t hesitate to leave us a message on the contact page or at help@shophazelly.com.

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For Necklaces 

No refunds. 30-day exchange policy for items that are ONLY damaged or defective.

For any questions or concerns, please don’t hesitate to leave us a message on the contact page or at help@shophazelly.com.

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For Bandanas & Clothes

We offer exchanges or store credit for returned products. Please note that shipping fees for returned products are not covered by us. However, we will cover the shipping cost of the new or exchanged item.

For any questions or concerns, please don’t hesitate to leave us a message on the contact page or at help@shophazelly.com.